Help & Faq's
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all of our products. If you are not satisfied with your purchase for any reason, you can return it for a full refund. Simply contact us within 30 days of receiving your order to initiate a return.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale pricing to businesses that purchase large quantities of our products. To learn more about our wholesale pricing, please contact us at ha@sparrowtrv.com.
Q: How can I contact customer service?
A: You can contact customer service by email or by phone. We are available to answer your questions Monday through Friday from 9am to 5pm.
Q: I haven’t received a dispatch email/email confirmation?
A: Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Q:Can I collect from a local store?
A: We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Q: Can you confirm you have received my return?
A: We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email
Q:How long will it be before I get a refund?
A: Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.